Senior Desktop Analyst

The Sr. Desktop Analyst is the senior technical authority for the end-user computing environment. This role serves as the final escalation point for complex desktop, laptop, mobile, and application issues that cannot be resolved at Tier 1 or Tier 2, and owns the standards Beyond break/fix, this position is expected to reduce recurring work: identifying root cause, engineering permanent fixes, automating repetitive tasks, and mentoring Help Desk and Desktop Analysts so more issues are resolved at first contact. Success is measured by fleet reliability, first-contact resolution rates, deployment quality, and the technical growth of the team.