Job description
At Provido Global , we’re more than a technology company. We are a global hub of innovation, creativity, and engineering excellence. Our teams design and deliver intelligent, secure, and high-performance digital solutions that help organizations modernize operations, scale their platforms, and succeed in an increasingly digital world.
As part of a dynamic international ecosystem, we bring together forward-thinking engineers, technology specialists, designers, and delivery professionals who transform ideas into scalable, real-world solutions with measurable business impact. If you are motivated by challenge, inspired by technology, and ready to grow with a company that truly invests in its people, your journey starts here.
👉 Why We Need You Ensure the continuous health, availability, and optimal performance of domains and streaming services across all markets. Accountable for the full lifecycle management of production domains and streaming infrastructure, including procurement, configuration, security, monitoring, and decommissioning.
👉 What You’ll Be Doing Monitor the performance and availability of deployed domains using network monitoring tools (e.g., Network Bench), and proactively address outages or performance issues. Issue domain replacements in response to confirmed blocking or accessibility issues across markets. Configure and maintain domain infrastructure, including DNS settings, name servers, web hosting, streaming services, and CDN integrations.
Troubleshoot and resolve domain-related incidents and business requests efficiently, ensuring minimal service disruption. Handle issue escalation and coordinate with relevant teams for critical resolutions. Document all identified issues, resolutions, and procedures in a clear, structured format to ensure knowledge continuity.
Maintain up-to-date records of all domain assets, configurations, and activities. Generate and analyze weekly reports on domain performance, usage metrics, and analytics. Safeguard brand integrity by proactively monitoring, reporting, and initiating takedowns of domain infringements and brand abuse. Participate in a 24/7 support shift rotation, as required, to ensure round-the-clock domain health and availability.
👉 What You Bring to the Team Experience in Domain, DNS, SSL and CDN configuration Has background in application development Support experience with online gaming facilities in a production environment is a plus Analytical thinker with strong attention to detail, able to work with moderate supervision Prioritizing and resolving Domain concerns and escalating serious issues to relevant stakeholders.
Advanced collaboration, communication, and interpersonal skills Excellent organizational and time management skills 👉 Why You’ll Love Working with Us ☐ Employee Benefits & Advantages At Provido Global, we value our employees and nurture a culture of progress and creativity. Our team members enjoy a supportive, inclusive, and growth-focused environment.
☐ Competitive Compensation & Performance Incentives Provido Global offers an attractive salary package and performance-based bonuses to recognize and reward your contribution. ☐ Flexible Working Options We support remote and hybrid working models to help you maintain a healthy work-life balance. ☐ Health & Well-being Support We provide comprehensive health insurance, wellness initiatives, and resources to support both physical and mental well-being.
☐ Career Advancement & Development Programs We invest in continuous learning through training programs, mentorship, and clearly defined career development paths. ☐ Team-Oriented & Inclusive Workplace Our culture is built on diversity, inclusion, and collaboration. Every voice matters and innovation is encouraged. ☐ Team Events & Social Activities We organize regular team-building activities and social events to strengthen relationships and create a positive, connected workplace.