Client Safety Navigator - Pomona Housing

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. This is a union-eligible position. The required shift for this position is: 10PM-6:30AM Th(PM) to Tues (AM) JOB SUMMARY HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations.

Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system.

By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery. Building on this mission, the Prototypes Housing, a program of HealthRIGHT 360, provides housing and case management services for women and women with children across Los Angeles County through three core programs that support clients along the housing continuum.

Recovery Bridge Housing (RBH) offers short-term, recovery-focused interim housing for unhoused adults and perinatal women engaged in outpatient substance use treatment, emphasizing life skills development within a 90-day period to promote long-term stability. The Bridge Housing program serves individuals with behavioral health needs who are experiencing homelessness by providing interim housing and supportive services until they secure permanent placement.

The Continuum of Care (COC), funded through LAHSA, delivers permanent housing solutions focused on sustained stability for individuals and families experiencing homelessness. Across all programs, Prototypes provides comprehensive case management, including assessments, individualized service planning, resource linkage, and ongoing support to help clients achieve lasting recovery and housing stability.

The Overnight Client Safety Navigator (CSN) fosters a safe, respectful, and welcoming environment. CSN works with program leadership, Sherriff’s or local law enforcement, and other teams to respond to emergency and crisis situations, including client drug use, overdose, programmatic interruptions, and other situations.

KEY RESPONSIBILITIES

Safety and Security Ensure and maintain a safe and orderly environment for clients, staff, and visitors in compliance with agency and industry standards. Monitor security cameras, attend building security meetings, and work collaboratively with service providers and administrative staff. Clear areas of crowds, debris, and out-of-place items to maintain safety.

Direct and deflect traffic, de-escalate tense situations, and maintain a positive, respectful demeanor even during high-pressure situations. Work collaboratively with other service providers and administrative staff to maintain an orderly environment. Maintain appropriate boundaries and adhere to the organization’s code of conduct.

Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters. Work with local law enforcement and file incident reports as needed. Remain alert and stay awake during the entire overnight shift. Client and Visitor Management Maintain client and visitor logs. Welcome and assist clients returning from appointments, ensure sign-in, and check belongings for contraband.

Welcome visitors, check credentials, ensure sign-in, and escort them to the supervisor on duty. Answer and direct calls or messages. Provide resources and information to clients and guests as needed. Crisis Intervention and Medical Assistance Carry Narcan, recognize signs of overdose, and administer Narcan as necessary to reverse drug overdose.

De-escalate emotionally charged situations and maintain non-confrontational behavior during observation and intervention. Administration and Other Duties Complete all necessary documentation in accordance with HIPAA, 42 CFR Part 2, and other funding requirements to satisfy internal and external evaluating requirements.

Attend and participate in meetings. Participate in and complete all assigned training in a timely manner. Read and respond to messages and emails when appropriate. And perform other duties as assigned.

QUALIFICATIONS

Education, Certification, or Licensure High school diploma or equivalent required. Associate’s degree or higher preferred. Valid First Aid and CPR certification or ability to obtain within 30 days of hire. Experience Two years of job-related experience working with the criminal justice population or with the community behavioral health system preferred.

PHYSICAL REQUIREMENTS In an 8-hr workday, employee is required to perform work: Sitting 3 Hrs Standing 2 Hrs Walking 3 Hrs Driving Never In an average month, employee must travel out of town: ☐ Often (>2x) ☐ Sometimes (<2x) ☒ Never In an 8-hr workday, employee must: Not at all Occasionally (1/4-2½ hrs.) Frequently (2½-5½ hrs.)

Continuously (5½-8 hrs.) Bend/stoop ☐ ☒ ☐ ☐ Climb ☒ ☐ ☐ ☐ Reach above shoulder level ☐ ☒ ☐ ☐ Kneel ☐ ☒ ☐ ☐ Balance ☒ ☐ ☐ ☐ Push/pull ☐ ☒ ☐ ☐ Squat ☐ ☒ ☐ ☐ Crawl ☐ ☒ ☐ ☐ Crouch ☐ ☒ ☐ ☐ Lift* ☐ ☒ ☐ ☐ Carry** ☐ ☒ ☐ ☐ * Usual number Maximum number 5 20 lbs lbs ** Usual number Maximum number 5 20 lbs lbs Job requires: Working at heights ☐ Yes ☒ No Explain Operating heavy machinery ☐ Yes ☒ No Type Operating desk machines ☒ Yes ☐ No Type Computer, fax, printer, phone Precise manual dexterity ☒ Yes ☐ No Explain Documentation, data entry Exposure to extreme heat, cold, humidity ☐ Yes ☒ No Explain Exposure to dust, fumes, gases, chemicals ☒ Yes ☐ No Explain Cleaning supplies HealthRIGHT 360 is committed to fair and equitable compensation practices.

Placement within the compensation range is based on factors such as relevant experience, education, credentials, internal equity, and organizational compensation practices. In addition to salary, HealthRIGHT 360 offers a comprehensive benefits package, subject to eligibility requirements The compensation range listed reflects the expected pay for this position based on the primary work location.

Actual compensation may vary depending on geographic location and applicable state or local pay transparency requirements. HealthRIGHT 360 is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. We prohibit discrimination, harassment, and retaliation based on any characteristic protected by applicable federal, state, or local laws, including race, color, ancestry, national origin, religion, sex, pregnancy, gender identity, gender expression, sexual orientation, age, disability, medical condition, genetic information, veteran status, marital status, and any other protected characteristic.

We are committed to providing equal employment opportunities through fair and equitable recruitment, hiring, compensation, development, and advancement practices. We will consider for employment qualified applicants with arrest and conviction records. Must complete a background check and Live Scan.