Customer Service Coordinator / CSC Family Practice

Overview

Join our team as a day shift , full-time , Family Practice Customer Service Coordinator (CSC) in Roswell, NM . Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance , and resources that support your wellness, education, and financial well-being.

People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: Lovelace Regional Hospital includes 24/7 emergency services, intensive care, inpatient and outpatient rehabilitation, surgical and birthing services for Roswell and the surrounding community.

Responsibilities

Provides direct customer service and front desk assistance for the assigned department, including but not limited to admitting, registering, scheduling, and verifying insurance. Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations. Adheres to policies, procedures, and regulations to ensure compliance and patient safety.

Qualifications

High School Diploma or GED equivalent. One (1) year of previously related experience. Medical Terminology knowledge. Knowledge of office procedures. Knowledge of insurance plans. Preferred Job Requirements: Associate’s Degree in a related field of study. Previous medical office experience. Heart Saver. Provides direct customer service and front desk assistance for the assigned department, including but not limited to admitting, registering, scheduling, and verifying insurance.

Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations. Adheres to policies, procedures, and regulations to ensure compliance and patient safety. Job Requirements: High School Diploma or GED equivalent. One (1) year of previously related experience. Medical Terminology knowledge.

Knowledge of office procedures. Knowledge of insurance plans. Preferred Job Requirements: Associate’s Degree in a related field of study. Previous medical office experience. Heart Saver.