IT Helpdesk - Intern

Duration: Atleast 3 months Shift: 9 PM PHT onward Setup : Hybrid Position Overview We are looking for a motivated IT Helpdesk Intern to support our IT department. You will help users with technical issues, assist in troubleshooting hardware and software problems, and maintain IT systems. This is a great opportunity to gain practical IT experience.

Key Responsibilities

Help users with hardware, software, and network issues. Troubleshooting: Identify and fix problems with computers, printers, and other devices. Ticketing: Log and track issues in the helpdesk system, ensuring timely resolution. Software Installation: Assist with installing and updating software on user devices. Hardware Setup: Set up and configure new computers and peripherals.

Documentation: Update technical documents and user guides. System Maintenance: Help with routine tasks like software updates and backups. Asset Management: Assist in tracking and managing IT equipment.

Qualifications

Currently studying or recently graduated in IT, Computer Science, or a related field. Technical Skills: Basic knowledge of computer hardware, software, and networking. Problem-Solving: Good at analyzing and fixing issues. Communication: Clear verbal and written communication skills. Customer Service: Friendly and helpful attitude.

Team Player: Able to work well alone and with a team. Attention to Detail: Careful and accurate in your work.

Preferred Qualifications

Previous helpdesk or tech support experience is a plus. Certifications: CompTIA A+, Microsoft Certified Professional, or similar. Technical Proficiency: Familiarity with Windows, MacOS, and Microsoft Office.

What We Offer

Real-world IT experience. Mentorship: Support from experienced IT professionals. Skill Development: Grow your technical and soft skills. Networking: Connect with industry professionals. Future Opportunities: Possibility of future job offers for top interns. Paid Internship: Gain hands-on experience and receive allowance!