Hardware/Computer Repair Tech

Description Job Overview: We are seeking responsible entry level hardware computer repairs technicians. You will be performing repairs on various chrome books and window devices. You will represent the company in a professional manner aiming for 100% customer satisfaction and high resolution rates.

Responsibilities

• Computer repair technicians are required to be knowledgeable of various hardware related to the device they are repairing
• Technicians are to review notes gathered by field technicians to determine details of the equipment problems
• Technicians are required to disassemble and reassemble computers using various types of hand tools
• Technicians will be required to maintain and repair devices
• Troubleshoot hardware failures -Clean, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns or repeat return for repair -Replacing / Repairing defective components -Technicians also need to carry out performance tests to ensure the device is functioning properly per manufacturer specifications.
• Inspect units for cosmetic defects and report findings
• Update and complete repair tickets
• Maintain repair parts inventories and places parts request when additional parts are required for the repair Requirements
• Must have strong team working skills in addition to working interdependently
• Document troubleshooting and resolution steps related to repairs made
• Self motivated and driven to meet or exceed daily output expectations
• Able to request for help, follow instructions and accept constructive criticism -Ability to operate hand truck and pallet jack -Ability to lift or move products (No more than 20lbs) -Understanding of how computers and the various components interactions
• Strong knowledge of MS Windows operating systems/Chrome OS
• Document all service requests as per company guidelines
• Sense of urgency to resolve tickets, meet or exceed service level agreements (SLA), and must possess good communication and customer satisfaction skills #VIRTUCOM