Guest Services

Summary:

The Guest Services Representative provides exceptional customer service to guests attending events at Rawhide Event Center. This position is responsible for creating a welcoming guest experience through ticket sales, ticket scanning, guest assistance, entry management, and general event support. Representatives serve as ambassadors for Rawhide by ensuring efficient venue operations while maintaining a safe, organized, and enjoyable environment for all guests.

Responsibilities:

• Guest Services & Customer Experience: *

• Provide friendly, professional, and courteous customer service to all guests.

• Welcome guests and assist with entry and exit throughout the venue.

• Answer questions regarding events, venue amenities, ticketing, directions, and general information.

• Resolve guest concerns or direct them to the appropriate supervisor when necessary.

• Promote positive guest experience while maintaining professionalism in high-volume environments.

• Ticketing & Admissions: *

• Sell event tickets using computerized and/or manual ticketing systems.

• Operate handheld ticket scanners to validate guest tickets at designated entry points.

• Verify ticket authenticity and confirm event date, time, and admission eligibility.

• Communicate ticket discrepancies, fraudulent tickets, or admission concerns to supervisory staff.

• Assist with ticket inventory, record keeping, and other ticket office functions as assigned.

• Event Operation: *

• Manage guest flow at entrances, exits, and other designated event locations.

• Maintain orderly admission lines while ensuring efficient entry into the venue.

• Assist with crowd management and provide directions to guests during events.

• Work closely with security and event staff to promote a safe environment.

• Administrative & Operational Support: *

• Maintain a clean, organized, and professional work area.

• Perform basic administrative duties, including record keeping and inventory management.

• Complete assigned event-related tasks before, during, and after events.

• Assist with venue operations as directed by management.