Patient Support Advisor

Job Title: Patient Support Advisor Location: Contact Centre, Southampton Reports to: Patient Support Contact Centre Manager Hours: Full-time – 2-week rota Shift Pattern: 8:00am – 4:30pm and 9:00am – 5:30pm Saturdays (Remote Working): Alternate Saturdays, 8:00am – 4:00pm About the Role: We have an exciting opportunity to join our Patient Support Team in our Southampton Call Centre.

As a Patient Support Advisor, you will be the first point of contact for patients, handling inbound and outbound calls as the primary responsibility, along with web chat and email. This is a full-time role on a two-week rota with alternating shifts and alternate Saturdays.

Key Responsibilities

Provide first-class customer service via inbound and outbound calls, web chat, and email Book appointments across Leightons and The Hearing Care Partnership ensuring we provide the correct products and services Respond to patient queries professionally and empathetically Maintain accurate records and ensure data confidentiality Support the wider team in achieving performance goals, working collaboratively to maintain a seamless patient experience Requirements: Excellent telephone manner and confidence in handling high-volume calls Strong written communication skills Previous customer service experience (call centre preferred) Ability to work effectively in a fast-paced environment IT proficiency and multitasking ability Ability to travel regularly to the Southampton office (hybrid role) Benefits: Competitive salary of £24,610 – £31,000 OTE Pension Scheme 25 days annual leave (plus bank holidays) Generous bonus scheme Staff discounts on products and services Flexible working hours – tell us what hours work for you (minimum 30 hours per week) Hybrid working – ability to work from home part of the week Why Join Leightons Opticians & Hearing Care?

With over 90 years of family heritage, Leightons is built on a foundation of care, trust, and personal service. We foster a close-knit, supportive environment where every team member is valued. Our shared goal is to achieve 100% customer satisfaction through an individual approach to every patient. You’ll be joining a company that invests in your growth, encourages development, and promotes a friendly, inclusive workplace culture.