Scheduling Coordinator

Description The primary responsibility of the Scheduling Coordinator is to manage the scheduling needs for clients and staff using our computerized software system to track, manage, and schedule in-home visits for all staff. In addition to scheduling, the Scheduling Coordinator will assist with general filing, clerical duties, answering phones, scanning documents into our clinical database, and other duties as assigned.

Essential Functions

Utilize the computerized system to coordinate aspects of client and employee data to include: Maintain all client records on the computer system in a timely manner and ensure accuracy Ensure that all schedules are updated on a regular basis, and clients are informed of any changes in their schedules in a timely manner.

Document ongoing communication between clients and staff to inform clients of scheduling related changes and needs as they arise. Assist with management and oversight of the Electronic Visit Verification Requirements (EVV). Work collaboratively with case management agencies and funding sources to accept and manage new referrals and communicate regularly with case management about client updates.

Assist Chief Operating Officer/Clinical Manager as it relates to accuracy of paperwork, professional conduct, and adherence to policies and procedures by field staff to report issues and concerns to administrative staff as they arise. Assist with document management and required documentation for our clinical databases.

Assist with/participate in periodic audits to ensure staffing compliance with programmatic and regulatory requirements. Assist with clerical activities as needed to maintain an office, i.e. using office equipment, filing, maintaining office and equipment inventory, taking and giving messages to appropriate individuals, etc.

Requirements

High school diploma Minimum of one-year experience in computerized data entry Possess good communication skills Possess good decision-making skills Possess ability to organize and prioritize work and able to work independently Possess the ability to maintain confidentiality in dealing with confidential information Knowledge and ability to carry out policies under appropriate supervision Other Responsibilities: Will assume other responsibilities deemed necessary and in the best interest of the organization as requested by the Chief Operating Officer.