Application Support

​JOB PURPOSE ​The IT Application Support Engineer is responsible for providing technical assistance, troubleshooting, and maintenance for business applications across the organization. This role ensures smooth operation of software systems, supports end-users, and collaborates with IT teams and external vendors to enhance application performance and reliability.

​CORE RESPONSIBILITIES ​Application support and troubleshooting ​First level support for core application e.g. Cargo. Wise , Net. Suite , WMS ​Diagnose and resolve application Tickets within IT SLA ​Log, track, and manage incidents through to resolution ​Escalate complex issues to vendors or internal technical teams when required ​User Assistance ​Response to user inquiries and requests in a timely manner ​Deliver training and guidance to end-users on application functionality ​System Maintenance ​Monitor application health, logs and performance ​Apply patches , updates and configuration changes as required ​Ensure integrations and scheduled jobs are running correctly ​Ensure compliance with IT Regulation and IT Operation standard ​Collaboration and Continual Improvement ​Work closely with team to resolve cross-functional issues ​Participate in application testing, upgrades and deployment projects ​Identity opportunities to improve and optimize application usage ​Vendor Coordination ​Work with external vendors to resolve application issues ​Follow up on tickets and ensure timely resolution ​Validate fixes and ensure quality of service delivery ​Data Accuracy & Issue Analysis ​Investigate data inconsistencies across systems ​Perform root cause analysis on recurring issues ​Ensure data integrity between applications ​Documentation & Knowledge Management ​Maintain documentation for: ​Known issues and resolutions ​Application processes and workflows ​Contribute to knowledge base and support procedures.

​QUALIFICATION ​Bachelor’s degree in computer science , information technology or related field ​Proven experience in application support , IT Helpdesk or System administration ​Strong knowledge of enterprise application e.g. ERP , WMS , TMS or similar ​Understanding of ITIL Process and service management practices ​Excellent problem-solving , communication and documentation skills ​Experience with cloud-based application and SAAS platforms ​Familiarity with Microsoft 365 ​REQUIRED SKILLS ​Customer service orientation and collaboration mindset ​Ability to manage multiple priorities jobs ​Fluent in Thai and English both writing and speaking ​Project management ​Ability to work cross-functionally (IT, Finance, Operations, HR) ​Experience with Net.

Suite, Cargo. Wise, or similar systems