Job description
Team Leader – E-commerce (L1 Support) Experience: Minimum 1 year of Team Leader experience (mandatory). Salary: CTC: ₹28,000–₹29,000 per month. Expected In-hand: Approximately ₹24,000–₹25,000 per month (depending on deductions). Qualification: Graduate or Undergraduate Preferred Candidate Profile (Priority Order): Candidates who have previously worked with Flipkart (highest preference).
Candidates with Team Leader experience in e-commerce companies such as Amazon, Paytm, Meesho, Myntra, LimeRoad, etc. Other Team Leaders with relevant customer support/team management experience. Key Skills Required: Minimum 1 year of team handling experience. Ability to manage attrition, shrinkage, CSAT, and quality metrics.
Experience conducting one-on-one coaching and performance reviews. Knowledge of managing Work From Home (WFH) teams, including login adherence and productivity monitoring. Strong people management, coaching, and communication skills. Understanding of L1 customer support operations in an e-commerce environment ISON XPERIENCES BPO INDIA PRIVATE LIMITED Doon Express Business park, 1st Floor, Zones 2210 & 2240, Michigan Avenue, Opp.
Transport Nagar, Saharanpur Road, Dehradun - 248001