Job description
• Serves as the client's primary advocate within Altera and as a trusted advisor.
- Develops and nurtures C-suite relationships.
- Facilitates Strategic Planning for complex current and future projects - aligning Altera solutions with client strategic priorities.
- Develops and maintains a deep understanding and ongoing curiosity around how our services can be best leveraged to meet client requirements.
- Identifies and communicates how Altera can drive more value to the clients we serve.
- Promotes client participation and drives on-going improvement related to Net Promoter Score (NPS) by client.
- Serves as the primary Executive escalation point.
- Explores and identifies additional revenue opportunities with clients.
- Monitors and supports the Accounts Receivable efforts in conjunction with our finance teams.
- Represents Altera leadership in multiple client touchpoints, tradeshows and conferences.