Incident Change Management

About the Role" "IcM PM (Subscription)" "Responsibilities"

• Provides hands-on 24x7 incident support, including acknowledgment, triage, coordination, and documentation.
• Acknowledge and triage incidents within SLA.
• Coordinate mitigation and stakeholder updates.
• Support CR creation and change validation.
• Document RCAs and lessons learned. "Required Skills" - 2–5 years operations or support experience.
• Comfortable working in on-call or shift-based environments. "Desirable Skills"
• Experience in product launch operations.
• Familiarity with subscription and pricing changes.
• Knowledge of portfolio-level release management. "Education Qualification"
• Not specified.