Job description
About the Role" "IcM PM (Subscription)" "Responsibilities"
- Provides hands-on 24x7 incident support, including acknowledgment, triage, coordination, and documentation.
- Acknowledge and triage incidents within SLA.
- Coordinate mitigation and stakeholder updates.
- Support CR creation and change validation.
- Document RCAs and lessons learned. "Required Skills" - 2–5 years operations or support experience.
- Comfortable working in on-call or shift-based environments. "Desirable Skills"
- Experience in product launch operations.
- Familiarity with subscription and pricing changes.
- Knowledge of portfolio-level release management. "Education Qualification"
- Not specified.