Job description
Patient Care Support Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.
The Care Guide provides support for a targeted group of patients to help them navigate their treatment within the organization. This role serves as a patient's advocate, working with the primary care team to improve quality of care and health outcomes for patients, as well as ensure providers and staff are operating at the top of their license and capabilities.
Essential Job Function Provides scheduling assistance to patients, reaching out to patients who have upcoming appointments to ensure they arrive at their appointment on time enabling office-wide efficiency. Performs tasks such as arranging transportation for patients who would otherwise not be able to attend appointments to support patient and community health.
Serves as a champion for patients, ensuring that primary care team is providing patients with the optimal care. Partners with the primary care team to enable patients to be connected to both community and network-based health support systems. Communicates effectively and kindly with patients, families and providers alike to increase understanding and ensure external parties have a positive experience with the organization.
Performs other duties as assigned.
Education
High School Diploma or equivalent. Experience Required: 2 years of experience in Care Management or equivalent university studies course work. Licensure/Certification/Listing Work Shift : Days/Weekend Rotation (United States of America) On Call Required No FTE: 1 Job Type: Full Time (40 Hours/Week)