Job description
An IT Support Analyst is responsible for all elements of end user support across EMEA, regardless of whether that support is provided face to face with users or remotely using software tools deployed on the Desktop. The IT Support team are the 1st and 2nd line of support. All work conducted in the IT Support team, originates via the Service Desk ITSM logging system and this also provides workflow management at an individual support analyst level and across teams as per the defined SLAs.
This position reports to the IT Support Manager.
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