National Support Engineer

The National Support Engineer (NSE) serves as a Subject Matter Expert (SME) for Stago North America’s installed base of diagnostic instruments. This role provides professional second-level support to the Field Service Engineering team and collaborates closely with internal departments to drive timely and thorough issue resolution.

The NSE will be responsible for analyzing service data, identifying trends, and implementing actions that improve instrument performance, mean time between repair visits (MTBRV), and parts usage efficiency. Additionally, the NSE will proactively engage with customers for advanced user training and retention efforts.