Job description
How you can make an impact In this role, you are at the heart of our customer service operations, ensuring that every service, repair, and maintenance request is handled efficiently and professionally. By coordinating activities between customers, Field Service Engineers, and the Service Manager, you help deliver a seamless, high-quality service experience.
Your strong organisational skills, attention to detail, and proactive communication support smooth processes, timely interventions, and high customer satisfaction. Coordinate and follow up on customer service, repair, and maintenance requests Schedule and dispatch appropriately certified Field Service Engineers Manage and track in‑house repairs in line with contractual requirements and service levels Prepare, issue, and follow up on quotations, correspondence, and contract proposals Maintain accurate records, documentation, CRM entries, and inventory related to service activities Provide proactive back-office and administrative support to the Service Manager and wider Service team What sets you apart You have previous experience as a service coordinator in a fast‑paced, reactive service environment, and you bring strong customer service skills and a professional telephone manner.
Solid numeracy skills and a good understanding of figures are vital for this role; experience in an office or sales environment and knowledge of commercial contracts are desirable. You are highly proficient in MS Word and Excel, with accurate keyboard skills, and you have knowledge of SAP and CRM systems. You demonstrate strong time management, attention to detail, adaptability, and the ability to multitask, working both independently and as part of a team.
You have excellent verbal and written communication skills and a professional, customer‑focused attitude.
What we offer
Your work is meaningful. Together we contribute to improving human living conditions. We offer you creative freedom with a strong, international premium brand in the life science industry. We value and reward your performance with an attractive salary. Continuous professional development opportunities to grow both personally and professionally.
Our opportunities range from a variety of training courses, participation in conferences, and access to learning platforms. With us, you will find a colorful, cosmopolitan, and appreciative working environment with always up‑to‑date technologies, methods, and tools in an environment that also invites networking.