Salesforce Developer - Service Cloud Specialist

Primary Responsibilities: Design, develop, and implement robust, scalable, and secure solutions on the Salesforce platform (primarily using Apex, Lightning Web Components (LWC), Visualforce, and Flows). Build custom applications, objects, workflows, validation rules, process builder flows, and approval processes. Develop and maintain integration between Salesforce and external systems using REST/SOAP APIs, Platform Events, and outbound messages.

Create and optimize Lightning Components (Aura and LWC), custom UI/UX experiences, and responsive designs. Perform unit testing, code reviews, and support deployment activities using tools such as Gearset, Copado, Salesforce DX, or Change Sets. Troubleshoot and resolve production issues, perform root-cause analysis, and optimize performance (SOQL).

Collaborate with business analysts, administrators, architects, and stakeholders to gather requirements and translate them into technical solutions. Implement Single Sign-On (SSO) integrations using SAML 2.0, OAuth 2.0, and OpenID Connect protocols Create and manage sandbox environments across development, testing, UAT, and staging Required Skills & Experience: 5+ years of hands-on Salesforce development experience especially in service cloud (Experience Cloud/Community Cloud

• External portal development and implementation). Strong proficiency in Apex (triggers, batch, queueable, schedulable), SOQL/SOSL, and Lightning Web Components (LWC). Experience with Salesforce APIs (REST, Bulk, Metadata, Tooling). Salesforce certifications required: Platform Developer I (essential), Platform Developer II (preferred), Salesforce Certified Administrator (Preferred), Service Cloud Consultant (preferred), and at least one additional certification (ex. Application Architect, JavaScript Developer I, etc.). Experience with CI/CD pipelines and version control (Git). Knowledge of Salesforce security model (profiles, permission sets, sharing rules, FLS). Familiarity with App. Exchange products and managed packages is a plus. Excellent problem-solving, communication, and teamwork skills. JavaScript frameworks (React/Vue is a bonus). Agile/Scrum methodology experience