Analytics Operations Engineer / Production Operations Engineer

Position: Analytics Operations Engineer / Production Operations Engineer Location: Gurgaon or Kolkata Full time permanent position Education: BTech/BS in Computer Science, Math, Engineering, or related technical field.

Job Summary

We're looking for an Operations Engineer to own the day-to-day performance, stability, and continuous improvement of our platforms spanning Performance Management (PM), Configuration Management (CM), Revenue Assurance, and Business Analytics. You'll be the bridge between system operations and engineering — proactively identifying issues, driving fixes, and ensuring these platforms run reliably at scale.

Key Responsibilities

Monitor system performance and proactively identify operational issues before they impact the business Troubleshoot and resolve incidents, partnering closely with engineering teams on root-cause analysis Define operational priorities in line with broader business and technical objectives Evaluate and implement operational improvements, including process redesign and automation Assess the impact of system changes, failures, and new deployments across the platform Maintain and enforce operational standards, procedures, and compliance requirements Produce operational reporting by analyzing performance and engineering data/trends Own system and data backup processes, release testing, and upgrade deployments Administer and support Docker-based environments Stay current on relevant technologies and best practices through ongoing learning and engineering collaboration Required Skills & Competencies: Key Skills: Production Operations, Linux, Networking, Troubleshooting, Oracle, SQL Server, Windows Services 4–7 years of experience in operational support for complex, production-grade systems Hands-on experience managing complex application deployments Strong technical troubleshooting skills Experience with high-volume file mediation systems Solid Linux experience (system administration background a plus) Working knowledge of Docker SQL proficiency (Oracle and/or MS SQL Server) — able to write queries for data extraction and troubleshooting Familiarity with VMware environments, including VM configuration and sizing Preferred Skills / Tools Knowledge Telecom industry background Networking and storage management experience