Job description
Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry.
Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.
Find a job you’ll love today! Position Purpose: The Assistant – Training Proctor provides administrative and operational support to training classes by monitoring attendance, maintaining reports, supporting trainers and trainees, and ensuring smooth daily training operations. Job Description:
- Provide administrative support to US Trainers by: Maintaining training trackers and schedules. Recording attendance and preparing training reports. Supporting email communications and training documentation.
- Monitor learner attendance by: Tracking attendance daily. Calling learners who are NCNS (No Call, No Show) or MIA (Missing in Action) to verify their status. Documenting absences and sending outreach emails when required.
- Monitor camera compliance by: Ensuring learners remain on camera during training. Following up with learners who are not camera-compliant. Auditing learner photos during training to verify identity and help prevent fraudulent attendance.
- Provide technical support by: Performing basic troubleshooting. Assisting with Workday password resets, MFA concerns, and basic system issues. Creating, monitoring, and following up on IT support tickets through resolution.
- Support payroll administration by: Maintaining accurate attendance and timekeeping records. Tracking trainer and learner attendance used for payroll processing. Ensuring payroll-related documentation is complete and accurate.
- Coordinate with the Training, IT, HR, Payroll, and Operations teams to ensure training activities run smoothly.
- Maintain accurate documentation, reports, and training records while ensuring compliance with internal processes.
- Support multiple training classes by providing rotating coverage across assigned classes throughout the shift.
Qualifications
- At least Highschool graduate
- Excellent oral and written communication skills at all levels of the organization
- Demonstrated presentation and facilitation skills
- Proficiency in Microsoft Office applications including PowerPoint, Excel and Word
- Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills
- Ability to speak in front of medium to large sized groups of people
- Schedule Flexibility
- Dependability regarding completion of assignments and attendance If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.