Quality & Warranty Control Tower Manager

The North America Quality organization is seeking a Control Tower Manager to lead a high-impact team based at the Headquarters & Technical Center in Auburn Hills, MI. This leadership role is responsible for driving the identification, investigation, and resolution of warranty-related issues impacting customer satisfaction.

The Manager will lead a cross-functional team and collaborate closely with Engineering, Supplier Quality, Manufacturing, and Service organizations to ensure timely root cause identification and resolution of field concerns. The ideal candidate is a strong people leader with deep automotive quality experience and a passion for continuous improvement, data-driven decision-making, and delivering best-in-class customer outcomes.

Key Responsibilities

Lead, develop, and mentor a team responsible for warranty issue identification, triage, and early-stage problem-solving Drive the identification and analysis of field issues through part inspections, vehicle evaluations, and data insights Establish priorities and ensure effective validation of clean points and assignment of responsible functional areas Oversee and approve triage recommendations, ensuring clear and actionable handoff to downstream engineering and quality teams Partner cross-functionally with Engineering, Supplier Quality, Manufacturing, and Service to ensure alignment and timely issue resolution Implement and sustain continuous improvement initiatives to enhance quality processes, response times, and problem resolution effectiveness Monitor key performance indicators (KPIs) and drive accountability to meet organizational quality targets Support a culture of accountability, collaboration, and innovation within the team Basic Qualifications: Bachelor s degree in Engineering 8+ years of experience in Product Engineering, Quality, or a related discipline 2+ years of leadership experience, including direct team management Strong problem-solving skills with experience in root cause analysis methodologies Excellent written, verbal, and presentation skills Broad automotive systems knowledge Experience working in a team-oriented, cross-functional environment Proficiency in Microsoft Office applications, including Excel and PowerPoint Preferred Qualifications: Master s degree in Engineering or a related field Shainin RedX Black Belt or equivalent advanced problem-solving certification Six Sigma Green Belt, Kepner-Tregoe, or similar Design for Six Sigma (DFSS) experience Project Management certification (PMP or equivalent) Working knowledge of Team.

Center or similar PLM systems Strong understanding of GD&T and engineering drawings Experience in testing, validation, or test method development