Patient Representative | Part-Time | Emergency Department| 2nd Shift | Memorial Health

Greets patients and visitors upon entry to the facility, provides excellent patient experiences. Completes patient registrations, collecting patient demographic, guarantor, and financial information in person and via telephone. Validates patient insurance coverage(s) via real-time eligibility and various tools. Requests payment for determined co-payments and prior balances, manages the cash drawer.

Collects copies of patient photo id and insurance card(s) and scans to the EMR system. Explains patient forms and requests signatures. Encourages patient MyChart activation. Initiates interpreter services for patients with a preferred language other than English. Completes downtime procedures as outlined by departmental policy, assists with downtime recovery.