Customer Care Representative (up to 12 months)

Temporary

• Customer Care Representative (up to 12 Months) JOB POSTING # C14-26 Application Deadline: Until Suitable Candidate is found Wages: $34.49 - $36.91 per hour What You Will Do: This is a temporary, full-time position with a contract term of up to 12 months. In this full-time unionized position of Temporary Customer Care Representative , you will play an essential role within our Corporate Services & Stakeholder Relations team. Current hours of work are work shifts scheduled between 8 a.m. and 6 p.m.

Your responsibilities

Analyzing and responding to telephone calls, inquiries and requests from both internal and external customers and government agencies; Generating and dispatching appropriate service orders to field personnel; Creating and maintaining appropriate records of customer comments, feedback, and payment arrangements in the applicable system; Receiving and processing natural gas emergency calls from customers and/or emergency services; Maintaining working relationships with Settlement, Band and Reserve administration; Maintaining call answer levels to comply with Alberta Utilities Commission requirements and; Providing after hours on call coverage.

What You Will Bring

Required qualifications: Business related Certificate from a recognized post-secondary institution; Minimum of two years’ experience in a call center/telephone customer service environment; and Specific call center agent or customer service training.

Preferred skills

Strong keyboarding skills; Excellent spoken and written communication skills; and Ability to multi-task and work effectively in an environment of constant pressure to meet deadlines and emergencies. Inclusive Workplace: At Apex Utilities Inc. , we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees.

We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results. Ready to Join Us? If you are eager to be a part of our team and make a difference in the energy industry, please submit your resume and cover letter in confidence through our career page at Careers

• Apex Utilities . We look forward to receiving your application!