Night Attendant (Housekeeping/Reception)- Casual

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care. For over 25 years, we have dedicated every day to the happiness of retirees. Human Focus – Creativity

• Excellence We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today! Reporting to the Maintenance Manager, the Night Attendant is responsible for responding to incoming calls, greeting and directing all visitors, answering inquiries in a positive and professional manner, cleaning and sanitization of common areas.

Key Responsibilities

To run the front desk in a courteous efficient manner; To answer all incoming calls, and respond to caller’s inquiries in a positive, professional manner; To redirect calls as appropriate and take clear, concise messages when required; To greet, assist and direct all visitors; To handle various administrative and introductory accounting duties; To pick up and sort internal mail; To stamp, deliver and maintain mail machine for external mail; To prepare packages and arrange courier pick up; To arrange meeting room schedule and bookings; To update phone and distribution lists; To replace staff as necessary; To answer and respond immediately to emergency response system; To report promptly to management of maintenance & repairs that are necessary throughout the facility by entering in Maintenance Care system; To always be accessible to your team and management and promptly attend any problems/concerns that may arise; To maintain a clean, safe, fully stocked and well organized reception area; To establish and maintain harmonious relationships with residents, their families and employees; To report to management if the residents have concerns or complaints; To assist with small projects as required by other administrative support (i.

e. labels, bulk mailing, etc.); To provide evening security and emergency response for residents when required; To clean areas according to assigned schedules using appropriate cleaning and sanitation methods and procedures; To clean common areas, including furniture, kitchen and washroom fixtures, walls, ceilings, lights, vents and windows; To do laundry (including washing, treating & folding); To operate floor care machines and steam cleaning equipment; To strip, scrub, spray, and buff all carpet and non-carpet floor surfaces; To pick up garbage & recycling and transport to designated areas; To adhere to established residence policies and procedures, including safety rules and safe working practices; To prepare documentation as required according to residence policy; To be aware of the Residents Rights & Responsibilities and endeavor to respect and promote it; To attend in-service training as required in order to better serve the needs of the residents; To complete The Learning Centre as monthly online training; To attend staff meetings as required to be aware of changes in Residence that have taken place; To participate in the Quality Improvement Program; To complete other duties as assigned; To uphold and promote organization’s values and philosophy relating particularly to ethics, morality, and integrity.

Required Education, Credentials and Experience: Excellent interpersonal, oral and written English communication skills, demonstrating empathy and patience; Ability to provide feedback on a day-to-day basis; Knowledge and experience with standard institutional cleaning techniques; Previous experience in commercial/residential/Healthcare cleaning and laundry procedures is desirable Previous experience in reception is considered an asset; Must exhibit professional and polished telephone manner; Ability to handle multiple tasks at once, work under pressure, and meet deadlines; High organized and detail focused; Expertise in Microsoft Word (Word, Excel, PowerPoint, E-mail) preferred; Ability to work with minimal supervision; Current CPR and First aid; Current Smart Choices Responsible Service Certification (Serving it Safe); Current (within 6 months) Vulnerable Position/Sector Screening (VPS); Cogir is committed to ensuring that all employment practices are inclusive.

As an organization we are committed to providing and arranging accommodation for candidates upon request.