QC Analyst - Bengali

Responsibilities

Auto QC: Ensure daily automated QC tasks are completed with high precision to maintain data quality and operational efficiency. Business QC: Deliver high-quality, requirement-based QC ensuring business expectations are consistently met. Vernacular Script Translation: Ensure accurate and timely translation of scripts across multiple vernacular languages to support project delivery and quality.

Speech Analytics QC: Ensure Quality of delivery and Improve speech analytics accuracy per the business requirement. UAT & Flow based testing: Strengthen Testing Quality Through Robust Test Case Creation AI Training: Enhance BOT call performance through targeted AI training and continuous learning Requirements Qualification: Computer Science or related field.

Language Skills: English and Bengali (Hindi knowledge would be an added advantage). Good communication, analytical, and problem‑solving abilities. Willingness to learn and contribute to ongoing projects.