Guest Service Associate (Front Desk Agent)

This position maximizes revenue and creates brand value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of the guest experience—such as check-in, check-out, and problem resolution.

General: The ideal candidate must display effective listening and communication skills, initiative, the ability to work independently or as part of a team, and the capacity to lead by example. This individual must exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, they must have the ability to multitask, maintain composure under pressure, and display a high level of professionalism, integrity, and follow-throug