Job description
Job Description: Role and Responsibilities DISPATCHER & CSR Answering multi-line phones and emails from customers, prioritizing service calls and accurately tracking all dispatched calls. Detailed data entry including customer information, address, telephone numbers, memos, invoices and attachments. Able to professionally make outbound calls to a variety of customers in order to schedule maintenance, repairs (Parts, Installations etc.)
or additional services turned in by the technicians. Present a professional image of the company in all methods of communication (verbal, written or in person) &Maintain a POSITIVE ATTITUDE at all times.
Qualifications
and Education Requirements Minimum of 2 years in a scheduling or service dispatching in the construction industry, in HVAC preferred. Skilled with Microsoft Office Outlook & multi-line telephone system. Strong history in customer relations. Must be able to read, write & speak English fluently; verbal Spanish fluency a plus.
Must be able to follow and enforce company policies. Must be able to pass an immediate drug test. Additional Notes We offer great benefits including medical, dental, life, PTO and Sick pay. We have a business casual work environment with a great management team. This is a full time, hourly position, M-F, with occasional overtime.
Salary is competitive and will range DOE. Job Type: Full-time Benefits: Dental insurance Health insurance Health savings account Life insurance 401K Paid time off Sick time Vision insurance Schedule: 8 hour shift Monday to Friday Experience: Dispatching: 1 year (Preferred) Work Location: In person Airtron is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.