Practice Operations Manager

Role Summary

The Practice Operations Manager provides leadership and oversight of NMAC’s patient-access and non-clinical operations . The role covers Front Desk operations, telephone services, patient scheduling and appointment administration, virtual administrative support, operational IT coordination, and provider accommodation support.

Key Responsibilities

Lead patient-access and non-clinical operational functions across the practice. Manage Front Desk operations, telephone services, patient scheduling, and appointment administration. Support effective utilization of available clinical capacity through efficient scheduling and patient-access processes. Oversee virtual administrative teams and coordinate onsite and virtual workflows.

Coordinate day- to -day operational IT requirements and vendor relationships. Manage provider accommodation logistics and operational support. Lead employee performance, development, workforce planning, and succession arrangements. Drive process improvement, operational efficiency, and service excellence. Establish and monitor operational KPIs related to patient access, scheduling, workforce performance, and productivity.

Support business performance through effective resource management, revenue protection, and operational optimization.