Pharmacy Technician Floater

We are looking for a dependable, detail-oriented, and patient-focused Pharmacy Technician Floater who thrives in a fast-paced environment and values accuracy in every step of the process. In this role, you'll support pharmacy operations across multiple locations-assisting with prescription processing, inventory, and customer service while helping ensure patients receive timely, safe, and efficient care.

At Balls Food Stores, our pharmacies are a vital part of the communities we serve. Across our family of banners-including Price Chopper, Hen House, Sun Fresh, and Payless Discount Foods-we are committed to delivering exceptional patient experiences through quality care, teamwork, and consistency.

If you enjoy working in different environments, supporting diverse teams, and playing a key role in patient care and pharmacy operations, this is a great opportunity to grow your skills and make an impact.

Key Responsibilities:

• Prescription Processing & Technical Support: Responsible for accurately supporting the preparation and processing of prescriptions, including data entry, medication preparation, labeling, and insurance claim coordination, while ensuring compliance with all pharmacy regulations and safety standards.

• Customer Service & Patient Support: Provides exceptional customer service by assisting patients with prescription pick-up, answering non-clinical questions, managing transactions, and ensuring a positive, respectful, and confidential experience for every customer.

• Pharmacy Operations & Inventory Coordination: Supports daily pharmacy operations by maintaining inventory, stocking medications, monitoring for outdated products, and ensuring the department remains organized, clean, and fully functional.

• Compliance, Communication & Team Collaboration: Works collaboratively with pharmacists and team members to ensure adherence to company policies, HIPAA regulations, and safety standards, while communicating effectively and escalating clinical questions appropriately.

Essential Job Duties:

• Answering telephone and handling questions that do not require a pharmacist's expertise

• Receiving written prescriptions or telephoned refill requests

• Gathering information to prepare prescriptions (name, DOB, address, phone, allergies, insurance info)

• Entering data into the computer for filling prescriptions

• Helping pharmacists prepare prescriptions by counting or pouring medications correctly,

• labeling containers, and pricing prescriptions

• Keeping pharmacy department supplies well stocked and ordered

• Placing completed prescriptions in pick-up area

• Ordering, receiving, and stocking the shelves with medications when they arrive from suppliers

• Preparing insurance claims and verifying payments

• Helping patients find OTC medications, but not recommending OTC products

• Ringing purchases in cash register and recording prescriptions in electronic signature log

• Performing housekeeping duties within the pharmacy (vacuum weekly, empty trash when needed, etc.)

• Checking shelves routinely for outdated medications

• Processing outdated medications and preparing them for return to supplier

• Requesting the pharmacist to counsel the patient when picking up a new prescription

• Being courteous and friendly to all customers

• Answering only non-judgmental questions and referring the patient to the pharmacist concerning all other question and concerns that require clinical expertise

• Making announcements over the PA about any promotions in the pharmacy

• Other duties as assigned

Competencies for Success:

• Job & Technical Expertise: Demonstrate depth of knowledge and skill in a technical or functional area.

• Customer Service & Retention: Demonstrate concern for satisfying external and/or internal customers.

• Communication & Interpersonal Skills: Develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.

• Teamwork & Collaboration: Demonstrate the ability to work effectively with others to achieve a common goal: Build relationships, share responsibility, resolve conflict, and respect diversity.

Minimum Qualifications:

• Required: Pharmacy technician license in good standing with appropriate state board of pharmacy

• Required: Licensure in both Missouri and Kansas is necessary for continued placement in the position and preferred for initial hire

• Required: Ability and willingness to travel between pharmacy locations in Missouri and Kansas as scheduled, including reliable transportation and flexibility to support staffing needs across multiple sites

• Preferred: Previous retail pharmacy experience