SME Support

JOB DESCRIPTION Customer Service

• Maintain a positive and professional working relationship with internal and external clients.
• Respond to customer service requests in a timely manner.
• Respond to emergency calls Maintain Data Center Systems
• Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems
• Plan, coordinate Master Maintenance plan from Elect, Mech. Work with Site Lead to inform affected clients and to make changes if requested by clients
• Work with all DC vendors/term contractors/equipment OEM on the scheduled maintenance to ensure that all planned maintenance is carried out
• Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain. Review contractor method statements, risk assessments, and MSDS to ensure compliance with site health & safety and operating procedures
• Supervise planned maintenance work conducted by contractors/OEMs ensuring all work conducted are as per submitted PTW, MOS and checklist approved, ensuring the quality of work conducted
• Adherence to all quality, health & safety, and environmental policies within the CE domain.
• Comply to site required policies, guidelines and practices JOB REQUIREMENTS Qualified candidates will possess the following:
• Diploma in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study required
• Experience of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Fuel Systems, Switchgear, UPS systems, Battery banks, ATS/STS units, PDU/PMM units, Chillers, Air handling units, Chilled water plant, CRAC units, Fire Alarm systems, and Fire Suppression systems
• Advanced knowledge of Microsoft Office Suite
• Word, Excel, Outlook and Visio required; working knowledge of SharePoint preferred
• Proficiency in both written and spoken English
• 3 to 5 or more years of experience in a data center or other Critical Environment required (preference is given to data center, hospital, pharmaceutical production or power plant experience)
• Working knowledge of mechanical, electrical, life safety monitoring and control systems typically used in critical environments
• Proficient knowledge of HVAC and/or Electrical Systems. Shall be proficient in both Electrical and Mechanical BUSINESS SEGMENT Connectivity PLATFORM Operating Division