Retail Shift Leader

Position: Retail Shift Leader Type: Full-Time / Part-Time / Seasonal Pay Rates: Up to £ 13.71 per hour depending on age Join our One Great Team here at Haven as a Supermarket Shift Leader, supporting our on-park supermarket to run smoothly and deliver a great experience for our guests and owners! In this role, you ’ ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation.

You ’ ll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Manage stock levels, check deliveries, and ensure shelves are well-stocked and displays tidy.
• Handle guest queries or issues efficiently, creating a welcoming experience.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Requirements

• Experience as a Team Leader or Supervisor in a supermarket or retail environment is preferred but not essential; training and support will be provided.
• Strong leadership and communication skills.
• Detail-oriented, especially when handling food orders.
• Committed to providing high-quality, customer-focused service.
• Flexibility to work weekends, evenings, and holidays as needed.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more! How to Apply We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply. To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch. For support or adjustments during the application, contact us at: resourcingteam@bourne-leisure.co.uk