Director of Customer Service Operations

The Director of Operations is responsible for leading and optimizing the Bank’s operational functions, ensuring efficient, compliant, and customer-focused delivery of services across the call center, deposit and digital banking operations. This role partners closely with management across the organization to drive operational excellence, support growth initiatives, strengthen internal controls, and enhance the overall customer experience.

The Director will oversee day-to-day operations while advancing strategic initiatives, including process improvement, technology adoption, and regulatory readiness.