Lead Medical Front Desk

Lead Medical Front Desk Full-Time | $19-$20/hour Monday-Thursday: 7:30 AM-6:00 PM | Friday: 8:00 AM-1:00 PM Location: Warren, MI 48092 Join Spinal Recovery Center Spinal Recovery Center helps patients get their lives back through advanced, non-surgical spinal and joint care. Our team combines innovative technology with compassionate, personalized treatment to help patients achieve lasting results.

Why Join Us? Lead front office operations in a growing healthcare environment Work alongside a collaborative team of healthcare professionals Make a direct impact on patient experience and clinic performance Help improve scheduling, collections, and front office workflows Join a patient-centered organization focused on quality care Position Summary We're seeking an experienced Lead Medical Front Desk to oversee daily front office operations and lead a high-performing administrative team.

This role is responsible for supporting efficient scheduling, accurate collections, strong team performance, and a positive patient experience.

Key Responsibilities

Oversee daily patient check-in, check-out, scheduling, collections, and front office workflows. Supervise, train, mentor, and evaluate front desk team members. Ensure accurate insurance verification, eligibility, copayment, coinsurance, and deductible collection processes. Manage staffing schedules, PTO requests, and cross-coverage needs.

Monitor team performance using KPIs, scorecards, reports, and other performance metrics. Review collections, payment posting, and ABN compliance. Manage appointment scheduling, cancellations, waitlists, and open appointment opportunities. Address patient concerns and escalations professionally and promptly. Collaborate with billing and clinical teams to maintain efficient and accurate workflows.

Conduct team meetings, training, and development activities. Provide operational updates and performance reports to the Practice Administrator. Support hiring and performance management activities as needed. Maintain compliance with HIPAA, OSHA, and organizational policies.

Qualifications

Required High School Diploma or GED. At least 3-5 years of medical front desk experience. Strong knowledge of insurance verification, eligibility, copayments, deductibles, and patient billing practices. Experience with EMR and practice management systems. Excellent leadership, communication, and organizational skills.

Ability to lead effectively in a fast-paced healthcare environment. Preferred Associate's or Bachelor's degree in Healthcare Administration, Office Management, or a related field. At least 1 year of supervisory or management experience. Ambulatory Surgery Center (ASC) scheduling experience. Experience overseeing front office operations across multiple locations.

Benefits

Health, Dental & Vision Insurance Life & AD&D Insurance 401(k) Retirement Plan Paid Time Off (PTO) & Sick Time Company-Paid Holidays Employee Assistance Program Life. Mart Employee Discount Program Health Management Tools Emergency Travel Assistance Program Bonusly Employee Recognition Daily. Pay On-Demand Pay Access Join Our Team If you're an experienced Lead Medical Receptionist ready to lead a healthcare administrative team, improve clinic operations, and make a meaningful difference in the patient experience, we'd love to hear from you.

Apply today to join Spinal Recovery Center! An Equal Opportunity Employer We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.