Job description
Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.
We are seeking a Director of Property Operations . This is a strategic position focused on the stewardship and enhancement of our property portfolio. The successful candidate will lead field staff in delivering timely and quality service to residents, manage a team dedicated to exceptional customer service, and ensure financial and operational targets are met.
This role requires a proactive approach to process improvement, staff development, and adherence to best practices in property maintenance.
Responsibilities
Guide and oversee a team to achieve operational excellence within the department. Implement organizational systems, programs, and policies to maintain company standards. Manage financials and performance indicators, ensuring cost-effective resource management. Facilitate the procurement process and maintain vendor relationships, ensuring compliance with licensing requirements.
Innovate processes for enhanced efficiency and profitability, while maintaining a focus on quality control. Continuously evaluate assets for performance and marketability, advising on strategic asset management.
Requirements
High school diploma or GED required Bachelor’s Degree in Construction Management, Technology, Business Administration, Business Management and/or equivalent combination of education, experience, and training. Minimum 5 years of experience in Residential Property Maintenance, Property Management, Residential Construction and/or a related experience required.
Minimum of 5 years in a supervisory or managerial role, with experience overseeing multiple teams across different locations. Valid driver’s license and satisfactory driving record required. Knowledge of regional maintenance operations, asset lifecycle management, and operational controls to preserve asset value, ensure service quality, and manage maintenance spending across multiple markets.
Strong workforce planning and leadership capability, with the ability to align maintenance leadership to regional needs, build bench strength, and drive performance through accountability and leader development Strong results orientation, with the ability to drive maintenance performance toward defined operational and financial objectives, including service quality, turn efficiency, and budgeted NOI.
Ability to build credibility and trust with regional and district leaders while reinforcing process discipline, operational standards, and accountability expectations. High level of adaptability and judgment, ability to assess complex, multi-market challenges and implement practical solutions that balance operational effectiveness, financial discipline, and risk mitigation.
Solid understanding of occupational safety (OSHA) required. HVAC certification preferred. Proficiency in Microsoft Office (Word, Excel, Outlook) required. Exceptional communication, time management, and problem-solving abilities. The capacity to multitask, make informed decisions, and work collaboratively. Attention to detail and the ability to adapt to a dynamic environment.
Compensation
The anticipated pay range/scale for this position is $112,596.00 to $140,748.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience. Additional Compensation This position is eligible to receive a discretionary annual bonus.
Perks and Benefits
Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.
0577 hours of PTO per hour worked, up to a maximum of 120 hours per year. CA Privacy Notice: To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice . #LI-DNP