Director, Capacity Planning & Operational Forecasting

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. The Director, Capacity Planning & Operational Forecasting will lead the development, governance, and continuous improvement of enterprise level capacity planning models that ensure operational scalability, financial alignment, and workforce efficiency across the organization.

This role provides strategic oversight of forecasting, long range planning, and scenario modeling, while acting as a key business partner to Operational Leadership. The Manager will directly lead and coach associates responsible for forecasting and capacity planning, ensuring rigor, consistency, and professional development within the function.

This role will play a critical part in shaping planning strategy, integrating data sources, and delivering insights that guide investment decisions, vendor strategy, and workforce optimization.