1215: Sr Learning & Dev Advisor

Company: FedEx Office Job Title: 1215: Sr Learning & Dev Advisor Job Requisition Number: RC384007 Locations: 7900 Legacy Drive Plano, Texas 75024

Category: Human Resources Type: Full Time Work Shift: FXO_Any

****POSITION SUMMARY:  **** The Sr. Learning & Development Advisor is responsible for partnering, organizing, and leading the L&D strategy.  This requires partnering with key stakeholders and HR peers to create and implement unique learning strategies that develop people and leadership skills in order to drive improved business performance. The role will use internal quality-driven methodology and data analysis to identify root issues of performance opportunities; and will understand business objectives and advise leaders on people development decisions to achieve those objectives.  A Sr. Learning & Development Advisor has strong consultation skills, is a strategic thinker, has the ability to work autonomously while managing multiple priorities, has strong business acumen and can establish credibility at all levels of the organization through communication, knowledge and professional presence.  

GENERAL DUTIES AND RESPONSIBILITIES: (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Consult with business partners and partner with HR peers to anticipate and understand needs and develop unique learning solutions to meet those needs including training, coaching, guides, observations, or other resources and learning interventions 
• Organize work teams and execute L&D strategy based upon defined work group
• Partner with design and delivery team to assess, design, and deliver solutions to meet business objectives
• Manages and owns identified programs through current execution of solutions and future strategy of needs in defined work group
• Partner with business to plan current and future training needs and prioritize work and requests
• Assess and identify technology needs and lead implementations to address needs
• Establish repeatable and sustainable processes to receive and review training requests. Determine solution with work team and partner with the business to advise on appropriate path forward
• Develops and leads peak planning and execution of onboarding and training needs
• Partner with DEI team to develop L&D specific strategy
• Develops L&D controls and audit parameters to ensure compliance
• Researches market trends and reviews future L&D solutions
• Acts as coach and mentor to resolve L&D challenges
• Plans and delivers solutions based upon metrics and business needs
• Research and stay educated on industry and company trends; benchmark with other opcos and leverage best practices
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree or equivalent experience
• 3+ years of internal consulting, business advisory, coaching experience
• 3+ years’ training of leadership and/or sales curriculum preferred
• Must be flexible and able to respond quickly to shifting priorities and demands
• Prior experience in setting training strategy and program implementation, including design and assessment
• Must be able to work with employees and management across all levels including outside vendors
• Ability to organize concepts or ideas in a logical manner and communicate them clearly and concisely
• Ability to Influence and persuade others to buy into goals or actions, without having to rely on positional power
• Strong leadership, problem solving, time management, organizational and interpersonal skills
• Strong verbal and written communication skills
• Ability to work independently and as a team member
• This position may require up to 25% travel
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

​ ESSENTIAL FUNCTIONS:

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

• Suggests areas for improvement in internal processes along with possible solutions.
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at HR.Recruiting@FedEx.com .