Job description
Requirements
- Required – Technical Skills
- Strong experience as SAP SD Consultant
- Experience with Order-to-Cash (O2C) processes
- Experience working with SAP S/4HANA Public Cloud (SAP GROW)
- Deep knowledge of SAP SD modules
- Experience with Direct Store Delivery (DSD)
- Knowledge of commercial and logistics processes
- Experience supporting highly customized SAP SD environments
- Understanding of AMS (Application Management Services) models
- Experience in incident analysis and operational support
- Knowledge of integration scenarios affecting logistics and commercial operations
- Ability to identify critical business processes and dependencies
- Strong analytical and problem-solving skills
- Experience collaborating with business and technical stakeholders
- Required – Soft Skills
- Strong communication skills
- Analytical thinking
- Customer-oriented mindset
- Collaborative approach
- Problem-solving capabilities
- Ability to work in complex business environments
- Adaptability to dynamic operational scenarios
- Focus on service continuity and operational excellence Nice to Have (Technical Skills)
- Knowledge of SAP Cloud ALM
- Experience with SAP Activate methodology
- Understanding of SAP integration architecture
- Knowledge of cloud operating models Responsibilities (Activities to perform)
- Support and maintain SAP SD processes
- Support Order-to-Cash operations
- Support Direct Store Delivery (DSD) processes
- Analyze customized SAP SD processes and integrations
- Participate in Knowledge Transfer (KT) activities
- Review business processes and identify improvement opportunities
- Analyze operational incidents and provide resolution plans
- Support transition and operational readiness activities
- Apply AMS support model best practices
- Identify critical business scenarios and dependencies
- Ensure stability of SAP SD solutions
- Collaborate with technical and functional teams
- Resolve issues impacting commercial operations
- Support SAP S/4HANA production environments
- Participate in stabilization and hypercare activities
- Perform incident management and root cause analysis
- Align system support activities with business requirements
- Ensure continuity of logistics and commercial processes Required Languages
- English: Advanced Additional Information
- Location
- Bogotá and surrounding areas (Hybrid)
- Rest of Colombia (Remote)
- Special Conditions
- Participation in AMS and operational support initiatives
- Support for highly customized commercial and logistics processes
- Critical role supporting business continuity in SAP S/4HANA Public Cloud environments
- Close interaction with business, functional, and technical teams
- Focus on operational excellence, incident resolution, and process optimization