Key Account Manager

The Key Account Manager serves as the executive owner for a portfolio of our largest and most complex commercial HVAC customers, with end-to-end accountability for retention, growth, and customer satisfaction. This strategic role orchestrates multi-site service delivery, capital projects and technology solutions; partners with executive sponsors on both sides to drive value; synthesizes customer insights to shape company offerings; and ensures alignment across Sales, Service, Operations and Product teams.

The Key Account Manager focuses exclusively on top-tier customer relationships; new customer acquisition is handled by a separate Business Development team.