Customer Service Assistant

Customer Service Assistant Wisbech (PE13) – Office Based £13.26 per hour (PAYE) Full-time, temporary (6 months) Start: 20 April 2026 – 21 October 2026 We are currently recruiting for a Customer Service Assistant to join a busy public sector team based in Wisbech. This is a full-time, office-based role covering a vacant position.

Working hours: Monday to Thursday: 8:45am – 5:00pm Friday: 8:45am – 4:30pm (37 hours per week) Location: Awdry House, Ramnoth Road, Wisbech This role is fully office-based – no hybrid working available.

About the role

You will be the first point of contact for customers, providing a professional and efficient service while handling a range of enquiries.

Key responsibilities

Responding to customer enquiries via phone, email and face-to-face Providing accurate information and resolving queries Updating systems and maintaining accurate records Supporting administrative tasks across the team Delivering a high standard of customer service at all times Requirements: Previous customer service or administrative experience Strong communication and interpersonal skills Good IT skills and attention to detail Ability to work in a fast-paced environment Recruitment process: Shortlisted candidates will complete a written assessment Successful candidates will then attend a face-to-face interview This is a solid opportunity for someone looking for stable, full-time work within a structured office environment.