Job description
The Technical Services Representative serves as a key liaison between customers, sales, operations, quality, and laboratory functions. This role is responsible for managing customer claims and complaints, coordinating technical investigations, maintaining product and quality data, facilitating laboratory testing and reporting, and distributing technical information to internal and external stakeholders.
The Technical Services Representative works to ensure timely resolution of customer issues, support continuous improvement initiatives, and maintain a high level of customer satisfaction through professional technical support and effective communication.