Serial Life Quality Manager

Main Activities: The Serial Life Quality Manager (SLQM) makes valuable contributions and drives continuous improvements on vehicle warranty quality key objectives , which incorporate reducing current production issue failure rate, lowering warranty cost, minimizing warranty claims, and improving customer satisfaction .

The role has immediate and visible impact on Stellantis propulsion systems quality by collaborating closely with cross functional teams including global quality , regional quality , manufacturing quality, supplier quality engineering, and cross c ar line project engineering . The quality objectives are defined, aligned and adapted to propulsion systems roadmap.

The quality convergence plan is built to meet these objectives. It is reinforced by the well-defined quality process. SLQM plays a pivotal role in enhancing the quality of our vehicles.

Key Responsibilities

Ensure achievement of quality objectives of propulsion systems; Provide executive level quality reports to leaderships; Propose technical solutions to be applied in mass production in the field; Drive warranty improvement by leading Quality Improvement Team (QIT) activities; Contribute to quality survey things gone wrong (TGW) improvement plan; Assist engineers on vehicle issue diagnosis and root cause analysis; Lead issue management and resolution process in precise, accurate and timely manner; Apply systemic approaches to quality issues required system level knowledge; Basic Qualifications: Minimum of a Bachelor s degree in Mechanical Engineering, Electrical Engineering or equivalent qualification Minimum of 5 years of experience in quality, project management or product development V-Cycle 2+ years experience with field warranty quality Proficiency in quality tools, methodologies, and customer claim management Preferred Qualifications: Proficiency in quality tools and methodologies (e.

g., APQP, DFSS, 8D, 6 sigma, RPS Reactive Problem Solving, Shainin System / Red X, KT Kepner Tregoe, etc.) Experience in vehicle/engine/transmission plant operations Intermediate to advanced AI or Copilot user experience Master black belt certification Technical Expertise: Problem solving, quality process, product design (system, architecture), manufacturing quality, supplier quality, project management.

Leadership Traits: Ability to understand, communicate and articulate quality issues to align teams and prevent misunderstanding; Capacity to see beyond day-to day operations; Fully utilize lessons learned across programs; Proven deep knowledge on risk management to make informed, prompt decisions under uncertainty; Understanding of the perspectives of different functional areas to be able to guide the path of issue resolution; Remaining flexible and calm when priories or initiatives shift; Adjusting swiftly based on customer s needs;