Head of HR (Colombia)

Location: Located or willing to relocate to Medellin, Colombia Setting: On-site at both company locations in Medellin, with in-person presence at each; travel between locations as operationally required Working Hours: Business hours with flexibility to support 24/7 studio operations and a global environment Role Summary This role leads high-volume hiring in Colombia across the locations: building and running the mass-recruitment engine that keeps the 24/7 studios staffed with quality dealers and owning the commercial relationship with the temporary staffing companies that supply them.

It also provides full HR leadership, covering Colombian labor-law compliance, workforce data and budgets, onboarding and retention, team leadership, employer branding, and culture.

Key Responsibilities

Talent Acquisition & Recruiting Lead and own high-volume mass hiring (500+ positions) end to end : hands-on and in the interviews and intake during ramp-up and peak volume, then moving to monitoring and quality control, so hiring stays fast, on-profile, and compliant from sourcing to onboarding. Know the dealer profile and selection deeply , so hiring decisions come from real operational understanding and first-hand judgment of candidate quality.

Lead the commercial and operational relationship with the Temporary Staffing Companies (EST): negotiate rates and AIU, monitor compliance, and manage the relationship day to day. Direct a candidate-attraction engine that keeps the high-volume pipeline full : local campaigns, job-board and social presence, referral programs, and community and university partnerships.

Own the candidate experience end to end, so a fast, high-volume process still feels personal and protects the employer brand. Workforce Management Develop strategic and tactical retention plans to reduce turnover and increase length of stay. Own onboarding and early-tenure integration for new hires : track how new dealers adapt in their first weeks, measure early attrition, and use it to judge whether recruitment and selection are working.

Guide manpower planning and scheduling efficiency for round-the-clock coverage , flag overtime and legal risks, and step in when a workforce issue becomes a people or legal matter. HR Operations Define and implement the HR strategy across both company locations , build, document, and maintain the department's processes, procedures, and policies, keeping all HR functions aligned to them.

Ensure all departmental processes comply with current labor law , and update policies and procedures as regulations change. Own the legal and employee-relations side of HR : lead disciplinary processes, offboarding, and the company's HR protocols in line with Colombian labor law. Accountable for the occupational health and safety system (SG-SST): keep mandatory training, protocols, and documentation current and audit-ready.

Team Leadership Direct, develop, and support the HR team in person at both company locations, with a continuous on-site presence. Serve as the strategic point of contact between department heads , operations, and management on HR matters. Act as a credible advisor to senior leaders on all people-related matters. Data, Budget & Forecasting Design, track, and report HR indicators (turnover, absenteeism, time-to-hire, and recruitment effectiveness), with analysis and action plans for management.

Manage the HR budget: tracking spending, flagging overruns early, and explaining variances. Build training cost and time into hiring and budget plans and drive efficiencies; training design stays with Operations and Training. Forecast hiring needs and costs : turn turnover and operational demand into recruitment, training, and headcount plans.

Own the total-rewards strategy and budget : shape competitive pay, shift premiums and benefits, and source providers. Employer Branding & Culture Position the company as an employer of choice in the local markets , together with the global and local Employer Branding teams. Lead initiatives that build a high-performance , high-engagement culture, strengthening belonging and reflecting the company's values.

Develop and oversee employee engagement , recognition, and well-being programs that improve the employee experience and support retention. Monitor engagement and employer-brand metrics (engagement surveys, attrition, offer acceptance) and turn them into action plans.

Required Skills

& Qualifications Must Have: Professional education in Human Resources or a related field. Minimum 8 years of professional HR experience (senior, leadership, or HRBP), ideally in hospitality or a land-based casino, or another large, shift-based front-line workforce. At least 3 years leading high-volume / mass-hiring recruitment (500+ positions managed simultaneously or consecutively) for shift-based, front-line work.

Solid working knowledge of Colombian employment law , especially shift-work rules (night, Sunday, and holiday recargos, overtime, and prestaciones sociales), plus offboarding, disciplinary processes, and occupational health and safety (SG-SST). Ability to design and control HR KPIs (turnover, absenteeism, time-to-hire, recruitment effectiveness), departmental processes and policies, and the HR budget, using workforce data to guide hiring and retention.

Team leadership experience , with confident stakeholder management up to senior leaders. Advanced English (C1 or above) and fluent Spanish. Advantages Direct experience with Temporary Staffing Companies (EST): rate negotiation, AIU, compliance monitoring, and managing commercial and operational relationships. Experience leading HR across multiple locations or sites.

Specialization in HR Management, Organizational Development, or HR Leadership. Prior experience with online/virtual casinos.