Customer Support

The Repair Technician is responsible for installing, maintaining, troubleshooting, and repairing equipment and systems at customer or company sites. This role requires strong technical skills, attention to detail, and excellent customer service to ensure equipment operates safely, efficiently, and according to specifications.

Key Responsibilities

Technical & Service Duties Install, inspect, maintain, and repair mechanical, electrical, or electronic equipment and systems Diagnose equipment malfunctions using manuals, schematics, and diagnostic tools Perform preventative maintenance to reduce downtime and extend equipment life Test equipment after service to ensure proper operation Calibrate and adjust systems to meet performance standards Customer & Communication Provide professional, courteous service to customers and internal teams Explain technical issues and solutions clearly to non-technical users Respond promptly to service calls and emergencies Maintain strong external customer relationships and internal communication Documentation & Reporting Complete service reports, work orders, and maintenance logs accurately Document parts used, labor hours, and service outcomes Report recurring issues, safety concerns, or improvement opportunities Safety & Compliance Follow company policies, safety procedures, and industry regulations Maintain a clean and organized work area (5S or similar systems) Properly handle tools, equipment, and hazardous materials Inventory & Tools Maintain service tools, testing equipment, and vehicles in good condition Identify and request replacement parts as needed Manage spare parts inventory responsibly Required Skills & Qualifications Technical diploma, associate degree, or equivalent hands-on experience Strong mechanical, electrical, or electromechanical troubleshooting skills Ability to read technical drawings, schematics, and manuals Good problem-solving and critical-thinking abilities Strong time management and organizational skills Valid driver’s license Physical & Work Requirements Ability to lift and carry equipment Willingness to travel locally or internationally, as required Ability to work flexible hours, including weekends or on-call shifts Business Hours: M-F 8:00am - 5:00pm