Senior Customer Success Manager

The Senior Manager Customer Success is responsible for developing and executing strategies that strengthen long-term customer partnerships, maximize customer retention, and drive profitable growth. This role serves as the primary advocate for the customer, ensuring exceptional service, business alignment, and value realization while proactively identifying and mitigating churn risks.

Working closely with Sales, Operations, and Executive Leadership, the Senior Manager leverages customer relationships, insights, and market intelligence to uncover growth opportunities and strengthen strategic accounts. In a fast-paced, growth-focused organization, this leader plays a critical role in protecting revenue, expanding customer engagement, and fostering lasting customer loyalty.