Desktop engineer L2 (Demo)

Serve as the first point of contact for IT support requests via phone, email, and ticketing system (e.g., Service. Now, Jira, Freshservice). Diagnose and resolve incidents related to. Windows/macOS, Microsoft Office 365, Teams, Outlook, and other business applications. Troubleshoot basic hardware issues (Laptops, Desktops, Printers, Scanners, and Peripherals).

Provide remote support using tools like Team. Viewer, Any. Desk, or RDP.

Requirements

Troubleshoot basic network connectivity issues (LAN, Wi-Fi, VPN, DNS, DHCP). Assist in patching network ports and cable management at user desks. Support video conferencing equipment (Zoom Rooms, Microsoft Teams Rooms) for meetings.