IT Helpdesk Technician

About Horizon Retail Construction:

Horizon Retail Construction is a nationally recognized general contractor specializing in tenant improvement. We are currently seeking an IT Helpdesk Technician- L1 to join the team at our corporate headquarters in Sturtevant, Wisconsin, we take pride in delivering quality projects, building strong relationships, and fostering a collaborative team culture.

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Key Responsibilities

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• Responsible for maintaining help desk tickets

• Set-up and deploy equipment to new office and field employees

• Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies

• Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals

• Identify hardware and software technical issues and malfunctions

• Provide training to end users as well as create and maintain training manuals

• Perform physical inventory, minor hardware repair, equipment delivery, and testing

• Assist with IT projects and business initiatives

• Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors

• Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer

• Basic server access to create/modify/terminate user accounts, phone management, etc.

** Summary of Qualifications: **

• Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology

• Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint)

• Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive)

• Ability to work in a team environment to meet critical deadlines

• Experience with Apple devices such as iPhones and iPads

• Previous customer service experience

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Preferred Skills

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• Experience with Ticket and Asset Management software (e.g., Lansweeper)

• Someone who has good written, oral, listening skills and customer service

• Power Automate Experience

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What We Offer

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Horizon offers a collaborative work environment with a strong focus on team culture and professional growth. Our comprehensive benefits package includes:

• Medical, dental, vision, and life insurance

• Paid time off and paid holidays

• Flexible spending account (FSA)

• 401(k) with company match

• Career development opportunities

Ready to build your future with us? Apply today and become a part of the Horizon team.