Associate Director Marine Operations

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands.

City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems .

Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels.

Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually.

Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com. Associate Director of Marine Operations Boston, MA | Full-Time | $80,000 - $90,000 We are seeking an experienced Associate Director of Marine Operations to help lead the safe, efficient, and compliant operation of our passenger vessels.

This leadership role is responsible for overseeing daily marine operations, developing Captains and crew members, supporting vessel maintenance initiatives, and ensuring exceptional guest experiences.

Key Responsibilities

Lead and support daily vessel operations and marine personnel. Coach, train, and develop Captains, Mates, and Deckhands. Serve as Captain on a rotational basis. Ensure compliance with Coast Guard regulations, safety programs, and company operating standards. Support vessel maintenance, repair planning, and capital improvement projects.

Manage crew scheduling, payroll administration, and operational resources. Resolve guest concerns and promote outstanding customer experiences. Foster a culture of safety, accountability, and teamwork.

Qualifications

Current 100-Ton U.S. Coast Guard Captain's License with an excellent operating record. Minimum 8 years of marine experience , including: 5 years as a Captain. 2 years of leadership or crew management experience. Strong knowledge of vessel operations, navigation, maintenance systems, and Coast Guard regulations. Excellent leadership, communication, and problem-solving skills.

Proficiency with Microsoft Office applications.

Benefits

Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Life and disability insurance Professional development opportunities Employee discounts and career growth opportunities If you're a proven marine leader passionate about safety, operational excellence, and guest service, we'd love to hear from you.

Apply today and help shape exceptional experiences on the water. The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.

Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.