IT Helpdesk Technician

The Role: The IT Helpdesk Technician will provide hands-on technical support with the IT Operations Team. This role requires solid troubleshooting skills in a Microsoft Windows/M365 environment with a great customer service mindset. This is an on-site based job with occasional travel to remote sites. On-call and after-hour support on a rotational and as-needed basis is required.

Location: Salinas, CA

Areas of Responsibility:

• Provide onsite and remote support for desktops, laptops, monitors, printers, mobile devices, and other end-user equipment.

• Provide end user support for Windows operating systems, Microsoft 365, and various business applications.

• Install, configure, troubleshoot, and repair hardware.

• Image, deploy, configure, and upgrade desktop, laptop and mobile systems.

• Troubleshoot user account issues, password resets, and File Rights Requests.

• Support conference room technology and peripheral devices.

• Answer support tickets, documenting resolutions within the ticketing system.

• Assist in updating and maintaining internal documentation.

• Assist with maintaining IT equipment inventory.

• Ability to lift and implement devices at 30lbs

• Must have a valid driver's license

• Other duties as assigned

Preferred Qualifications:

• Associate's or bachelor's degree in information technology, Computer Science, or a related field preferred but not required.

• CompTIA A+, Network+, or other industry-recognized certifications a plus.

• Experience with Active Directory and endpoint management tools.

• Experience supporting hardware deployments, device refresh projects, or office moves.

Ideal Candidate:

• General understanding of Windows Operating Systems and Microsoft Applications

• Good documentation practice

• Ability to work effectively both independently and as part of a team.

• Bi-Lingual (Spanish & English)