Service Delivery Teamlead (Spanish)

Responsibilities

∙Cascade down operational plan & call center objectives to team leaders. ∙Manage & follow up daily with the operation process. ∙Escalate hot issues to SD Manager with recommendations to handle them. ∙Solve difficult problems by studying, evaluating, and re-designing processes and service metrics, while monitoring and analyzing results to implement constructive changes.

∙Ensure advising clients on products and services available by using the expertise presence in the team. ∙Ensure that all relevant communications, records, and data are updated and recorded.

Requirements

∙ Fluent in both English and Spanish ∙ Excellent communication skills ∙ Good working knowledge of MS Office ∙ Minimum of 1 year of experience as TL