Supervisor Patient Access and Retention

The Supervisor Patient Access and Retention functions as an integral member of a multidisciplinary team which manages the care of patients. They provide oversight of daily operations and supervise Case Managers and/or Financial Counselors. The Supervisor ensures that current patient have updated eligibility and authorization information on file prior to each appointment as well as provide financial assistance options to patients and education regarding financial responsibility. They work closely with the Clinical Staff, Patient Services department, and the Reimbursement department in providing and promoting customer service, process flow, operational integrity, quality care and process improvement along with high service standards.